Delta Gets Rid Of Check-In Process For App Users, Automatically Checks Them In
Making sure to check-in 24 hours exactly before a flight will be a thing of uses of Delta’s iPhone app. I woke this morning to a Delta iOS app update saying they’ve eliminated the check-in process, and that my boarding pass will automatically appear 24 hours before my flight. Details and thoughts below:
I wanted to check if this would be the same for non app users, so I scoured through Twitter and found that it is in fact only for iPhone app users. And that the airline said it was in response to customer demand. Skift pointed out, and I thought the same thing right away, “check-in is still the best way for an airline to track whether customers will show up.”
So questions arise now: How will this affect standby travelers waiting on an open seat? For travelers waiting on a seat assignment or waiting for upgrades, will they have to move seats after no-shows are taken in consideration after boarding? What if Delta still needs information from you such as passport or emergency contact, will these affect the automatic check-in process and not allow it? And will partner tickets loaded on the Delta app also be part of this new feature?
My next Delta flight isn’t until next month, but I’d say if the latter questions above might affect you, to still plan on checking your app 24 hours prior to the flight to see if you were automatically checked in and make sure everything is ok. It doesn’t hurt to check twice to reduce any future stress.