Delta is once again showing that it cares for its customers with the announcement of their new “Reclaim My Status” program. Through this new program, SkyMiles Medallion members can reclaim their status after life slows down their travel.

So how does it work? Well on their site Delta says to reach out them when you’re ready to travel again, and they take every situation into consideration.

“Something happens that impacts your ability to travel, and you’re unable to reach the Tier of Medallion Status you previously had. This includes things like becoming a new parent, changing jobs, going back to school, experiencing a medical issue, needing to take care of a friend or family member or another life event—we’re here to listen,” Delta says on their site.

When you’re ready to travel again, submit your request to get your Medallion Status back here. 

You must meet both of the following basic requirements to be considered:

– You had Medallion Status during the previous Medallion year, but either lost it completely or moved to a lower Tier of Status.

– You have documentation to verify a life event occurred which reduced your ability to travel (all life events will be considered).

Then if your request is approved, you will be enrolled in Reclaim My Status and returned to Diamond, Platinum, Gold or Silver Medallion Status based on the Medallion Status you enjoyed before. This complimentary Status will last for three months beginning on the approved request date.

Finally to extend your Status beyond the complimentary three months, you must meet the minimum travel and spend thresholds for your Status Tier during the three-month period:

Once you meet the thresholds, keep your Status for this Medallion year plus the following Medallion year (until January 31, 2021).